HomeServe Acquires ServLine

Norwalk, Conn. (December 2, 2019) – HomeServe USA, a leading provider of home repair solutions serving more than 4.2 million customers across the US and Canada, will acquire Chattanooga, Tennessee-based Sunbelt Group’s ServLine business division (, a National Rural Water Association (NRWA) affinity partner.

Started in 2014, ServLine works with 144 participating rural water utilities in 18 states through an exclusive affinity partnership with the NRWA and 28 State Rural Water Associations (SRWAs). The business offers a unique leak adjustment product to participating utilities, which can help cover high water bill costs that result from leaking water pipes on a homeowner’s property, as well as a water and sewer service line protection program. Utilities participating in the ServLine programs currently have 27,000 customer homes under the water and sewer line protection program and 465,000 homeowner connections covered under the leak adjustment program.

“ServLine’s unique business model will enhance what HomeServe can offer to our 700 municipal and utility water partners and their customers,” said John Kitzie, Chief Executive Officer of HomeServe USA. “By acquiring ServLine and its strong partnership with the National Rural Water Association, HomeServe will be able to provide even more customers a wider variety of solutions for their homes. The acquisition strengthens HomeServe’s position in the market as the leading provider of home repair solutions.”

Customers are hit twice when faced with a leaking or broken water pipe. They can have the cost to repair the leak itself, as well as a higher water bill due to the lost water. For one to two dollars a month, through the ServLine leak adjustment program, utilities can provide their customers peace of mind that they will not have the stress of funding an abnormally high water bill after an issue with a leaking pipe or fixture arises. The plans also benefit the utility who are protected against having to write off the cost of lost water.

“The ServLine team is excited to join forces with HomeServe, which has long been recognized as the leader in providing repair plans to cover common home emergencies,” said Mark Slater, President of ServLine. “Our specialized offering – covering high water bills associated with leaking pipes – coupled with the many customizable plans HomeServe already offers means homeowners across the country will have even more ways to be prepared for a home emergency.”

Integration of ServLine into the HomeServe business will begin immediately after closing, which is expected to be in late December 2019.

About HomeServe USA

HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving more than 4.2 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names.

Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service.

As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 750 leading municipal, utility and association partners.

HomeServe is teamed up with television personality and author Mike Rowe, best known as the creator and host of the series “Dirty Jobs,” and is a sponsor of This Old House on PBS, working together to provide homeowners expert advice on maintaining, enhancing and protecting their homes. For more information about HomeServe, a Connecticut Top Workplace winner and recipient of thirty-three 2019 Stevie Awards for Sales & Customer Service, or to learn more about HomeServe's affordable repair plans, please go to Connect with HomeServe on Facebook and Twitter @HomeServeUSA. For news and information follow on Twitter @HomeServeUSNews.


Myles Meehan
HomeServe USA
(203) 356-4259

Claire Deneen
Hill+Knowlton Strategies for HomeServe USA
(312) 255-3134