Better Business Bureau® of Western PA Recognizes Service Line Warranties of America, a HomeServe Company for Outstanding Business Ethics 

Torch AwardsCanonsburg, Pennsylvania – November 30, 2018
Service Line Warranties of America (SLWA), a HomeServe Company, has been named a 2018 Winner, Better Business Bureau® (BBB) of Western PA Torch Awards for Ethics. The award recognizes companies that display an outstanding level of ethics and integrity in all of their business dealings. Each year, companies of different sizes are selected from 28 counties in Western Pennsylvania to receive the BBB Torch Awards for Ethics. 

“Operating transparently and ethically are central tenets of our values as we strive to provide our customers with exceptional service, peace of mind and value,” said John Kitzie, CEO of HomeServe USA, parent of Service Line Warranties of America. “We are honored to receive this recognition of our outstanding business practices from the Better Business Bureau of Western PA. This award, coupled with our A+ rating from them, are evidence of our strong commitment to our over 600 municipal and utility partners and 3.7 million customers.”

HomeServe has 1,150 employees across the country, including 74 in Pennsylvania. In addition, HomeServe works with 1,400 community-based small businesses around the country that collectively employ thousands of skilled tradespeople committed to providing exceptional service and value every day.

“Each year, we are pleased to recognize companies in Western Pennsylvania, like Service Line Warranties of America, a HomeServe Company, who are committed to advancing marketplace trust and maintaining the highest standard for business ethics,” said Warren King, President of the Better Business Bureau of Western Pennsylvania. "I'm proud to count Service Line Warranties of America as one of our over 3,200 local Accredited Businesses. According to this year's esteemed judges, ethics are clearly evident through the company's actions, not just its intentions, and how leadership strives to create social value based on the organization's mission, vision and core values."

John Kitzie and Warren King holding Torch AwardThe award was presented at the SouthPointe Golf Club in Canonsburg, PA on the evening of November 29, 2018. Representatives from the Pennyslvania Municipal League, local municipalities that partner with Service Line Warranties of America were in attendance, along and employees from the SLWA and HomeServe Canonsburg office. Warren King President of the BBB of Western PA and HomeServe USA CEO John Kitzie provided remarks.  

Details about the SLWA’s Torch Award for Ethics are available at For information about service plans available from Service Line Warranties of America, please visit

About the Better Business Bureau Torch Awards for Ethics
The annual Torch Awards for Ethics program is open to all for-profit companies (BBB accredited and non-accredited) that are located in the 28 county service area of Western Pennsylvania and meet the guidelines. Companies are evaluated against criteria that includes leadership commitment to ethical practices, communication of ethical practices, leadership practices to unify the organization and organizational commitment to performance management practices, ethical human resource practices and the community. Information on all of this year’s winners can be found here

About SLWA and HomeServe
HomeServe USA Corp. (HomeServe) is a leading provider of home repair solutions serving 3.7 million customers across the US and Canada under the HomeServe, Home Emergency Insurance Solutions, Service Line Warranties of America (SLWA) and Service Line Warranties of Canada (SLWC) names. SLWA is the trusted source of utility line protection programs endorsed by the National League of Cities. Since 2003, HomeServe has been protecting homeowners against the expense and inconvenience of water, sewer, electrical, HVAC and other home repair emergencies by providing affordable repair coverage, installations and quality local service. As an A+ rated Better Business Bureau Accredited Business, HomeServe is dedicated to being a customer-focused company supplying best-in-class repair plans and other services to consumers directly and through over 600 leading municipal, utility and association partners. 

HomeServe is a proud sponsor of This Old House on PBS, working together to provide homeowners expert advice on maintaining, enhancing and protecting their homes. For more information about HomeServe, a Connecticut Top Workplace winner and recipient of seventeen 2018 Stevie Awards for Sales & Customer Service, or to learn more about HomeServe’s affordable repair plans, please go to To connect with HomeServe on Facebook and Twitter, please visit and